SHIPPING & RETURNS
1. Order confirmation
Once you place your order, you will receive an order confirmation in your email. This is not a confirmation that your item is on its way. As our items are made in small batches, your order may not be in stock and may need to be re-ordered and handmade just for you! If this happens, we will be sure to let you know that your delivery time may be longer than the standard 2-5 business day timeframe.
2. Payment Policy
We accept all major credit cards and Paypal. Sarep + Rose reserves the right to cancel your order for any reason. If we do so after you have been billed, we will offer you a full refund.
Sales tax will be automatically charged on products ordered on this Web site based on the applicable state sales tax rate for the location to which the order is being shipped.
3. Shipping Policy
We will use USPS or UPS to ship your merchandise. Once your order is on its way, you will receive an email confirmation and a tracking number. Sarep + Rose (Afrimade LLC) is not responsible for late, damaged or missing deliveries once they have been transferred to any common carrier including but not limited to USPS or UPS.
Shipping within the U.S. and its territories is free for all orders with a value over $199. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws differ between countries. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Afrimade LLC (D.B.A. Sarep + Rose) is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
We hope that you will love your purchase once you receive it in the mail! If not, then no worries! We will send you a free return label so you may return your undamaged, unused product within 30 calendar days of receipt for a full refund. Simply return it with the original order receipt and packaging within 30 days of the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund check for the original payment amount. Returns should be shipped to:
Sarep + Rose Returns
65 W John Street, Unit 3C41
Hicksville, NY 11801
DISCLAIMER: Our products are all made 100% by hand by craftsmen and women using natural materials and limited mechanical tools. There may be slight variations in color, patterns or shape from item to item. However we do promise you’ll get a quality product you’ll love for years to come! If for some reason we don’t live up to this promise, please let us know and we will make it right.