SHIPPING & RETURNS
1. Order confirmation
Step 1: Order confirmation. Once you place your order, you will receive an order confirmation in your email or text message, depending on the information entered at checkout. This is not a confirmation that your item is on its way.
Step 2: Shipment notification. Your order will be shipped within 72 hours of being placed and you will receive tracking information to follow your shipment.
Step 3: Delivery. Once you receive your order, open up and let us know what you think of your new item!
2. Payment Policy
We accept all major credit cards, Apple Pay, Afterpay, Amazon Pay and Paypal. Though unlikely, Sarep + Rose reserves the right to cancel your order for any reason, however under the rare circumstance that we have to, we will provide you a full refund immediately or offer a possible replacement item.
Sales tax will be automatically charged on products ordered on this Web site based on the applicable state sales tax rate for the location to which the order is being shipped.
3. Shipping Policy
We will use USPS or UPS Ground to ship your merchandise unless you choose otherwise at checkout. Once your order is on its way, you will receive an email confirmation and a tracking number. Sarep + Rose (Afrimade LLC) is not responsible for late, damaged or missing deliveries once they have been transferred to any common carrier including but not limited to USPS or UPS.
Shipping within the U.S. and its territories is free for all orders with a value over $99. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws differ between countries. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Afrimade LLC (D.B.A. Sarep + Rose) is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
We hope that you will love your purchase once you receive it in the mail! If not, then no worries! Please email Sales@sarepandrose.com and we will send you a free return label so you may return your undamaged, unused product within 30 calendar days of receipt for a full refund. Simply return it with the original order receipt and packaging within 30 days of the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund check for the original payment amount.
Please note, FINAL SALE items are not refundable.
DISCLAIMER: Our products are all made 100% by hand by craftsmen and women using natural materials and limited mechanical tools. There may be slight variations in color, patterns or shape from item to item. However we do promise you’ll get a quality product you’ll love for years to come! If for some reason we don’t live up to this promise, please let us know and we will make it right.